Privacy Policy

1. Introduction

This Privacy Policy explains how Town House Deli collects, uses, and protects your personal data when you visit our website, contact us, or use our services.

By using our website https://www.townhousedeli.com, you confirm that you are at least 13 years of age.

2. Contact Details

Business Address
Slievenamon road, Thurles, Co. Tipperary. E41N7N2
21/22 Irishtown, Burgagery-Lands west, Clonmel, Co. Tipperary. E91W9X3
3 Kickham place, Tipperary, Co. Tipperary. E34AP89

Contact Numbers
Thurles: 0504 22348
Clonmel: 052 6180891
Tipperary Town: 062 33594

Full name of legal entity: Countywide Delicatessen Ltd.

Name of GDPR officer: Alan Desmond

Email address: alandesmond75@gmail.com

Postal address: Slievenamon road, Thurles, Co. Tipperary. E41N7N2

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us alandesmond75@gmail.com.

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

It is important that the personal information we hold about you is accurate and up to date. Please let us know if your details change.

3. What Personal Data We Collect and Why
Personal data means any information that can identify an individual. When you contact Town House Deli, we may collect communication data such as information provided through website contact forms, catering order forms, email correspondence, phone calls, or social media messages. This information is used solely to respond to enquiries, process catering requests, and keep appropriate records. The lawful basis for processing this data is our legitimate interests in managing customer communications and, where applicable, the performance of a contract or taking steps at your request prior to entering into a contract.

When you submit a contact or enquiry form on our website, we collect personal information including your name, email address, phone number, location, and the message you choose to send us. This information is used to respond to your enquiry, provide the information or services you have requested, and, where relevant, to arrange or discuss catering orders. The lawful basis for processing this data is the performance of a contract or taking steps at your request prior to entering into a contract.

We also collect website usage and technical data when you visit our website. This may include your IP address, browser type, the pages you visit, and the time spent on each page. This information is collected through analytics tools and is used to help us understand how our website is used, improve its performance and security, and enhance the overall user experience. The lawful basis for processing this data is our legitimate interests in operating and improving our website.

4. Sensitive Data

Town House Deli does not intentionally collect sensitive personal data.

5. Children’s Privacy

Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.

If we need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent's consent before We collect and use that information.

6. How We Collect Your Data

We collect data through:

Direct contact (forms, email, phone)

Automated technologies (cookies, analytics)

Third-party tools used to operate the website (e.g. analytics services)

7. Marketing Communications
We may send marketing communications to you only where you have given your consent or where we have a legitimate interest in doing so and it is appropriate. You can opt out of receiving marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing messages will not affect service-related communications, such as responses to enquiries or information relating to catering orders.

8. Disclosure of Your Personal Data

We may share your data with:

Website hosting and IT service providers
Professional advisers (e.g. accountants, insurers)
Regulatory bodies if required by law

All third parties are required to respect your data and process it lawfully.

9. Data Hosting & Transfers

Our website is hosted on Wix / Wix Studio, which uses servers located within the EU and, where applicable, outside the EU with appropriate safeguards in place.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure website hosting
Restricted access to data
Internal confidentiality procedures

We have procedures in place to deal with any suspected data breach and will notify you and the relevant authority if legally required.

11. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

During the performance of our contract some personal data may be transferred through our operating systems. This information can be both in telephone and text formats and also verbally. We treat this information with the upmost importance and given the sensitivity and possible legal consequences which could be attached to the retention of this material we operate a specific retention period for this area. We will store this information for two calendar years after it has been captured and the services we offer has been completed and upon which time it will then be deleted.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

12. Your Legal Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)

To exercise any of these rights, contact us using the details above.

You also have the right to lodge a complaint with the Data Protection Commission (Ireland):
https://www.dataprotection.ie/

13. Third-Party Links

Our website may include links to third-party platforms such as Facebook, Instagram and Google Maps. We are not responsible for the privacy practices of external websites and recommend reviewing their policies.

14. Cookies

Our website uses cookies to help it function properly and to improve your experience. Cookies are small files stored on your device when you visit a website. They allow the site to recognise your device, remember preferences, and help us understand how the site is being used.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or may not function properly.

For more information about how cookies work on this site and how to manage them, please refer to Wix’s cookie guidance here: https://support.wix.com/en/article/cookies-and-your-wix-site.